If you need to change your moving moving date that's no problem but, please inform us as soon as possible. If you cancel with more than 10 days notice there is no cancellation fee. However, as per our terms and conditions, if you need to cancel or change your move date 5 to 10 before your move date then it's 30% charge;2 to 5 days before then its 60%. If you cancel 48 hours before then its 100% charge.
Yes, we can offer extended liability cover up to AED 240,000 to protect against any accidental damage or loss. If you need to a higher amount then simple let us know and we can provide a quote for that too.
In order to calculate your moving quote, we must first understand your specific moving needs. Our fixed price quotes are determined by the following elements:
1. Volume: The volume of furniture and boxes you have will affect the resources required, such as removal men, packing materials, and vehicles. Larger and heavier items will take more time and effort, while securely packed boxes are more manageable.
2. Distance: The longer the transport distance, the more time and fuel is needed to travel between properties.
3. Stairs & Lifts: Every box and piece of furniture must be moved by hand or trolleys. So we need to take into account any stairs or lifts. The more stairs the more men we might need. The smaller the lifts the more time we may need.
4. Parking: The closer we can park to your property, the easier and quicker it'll be to move your belongings in and out. Ideally, a driveway or parking spot right outside would be perfect. But if we have to park more than about 20 meters away, we will need to account for more lifting and carrying, which will take up extra time.
5. Dismantling and Reassembling: The number of items that need to be dismantled and reassembled must also be considered. Disassembling and preparing a 2 door wardrobe or a bed frame can take 30 minutes to 1 hour for 2 removal experts, depending on the complexity. Reassembling on the other side may take slightly longer.
in order to provide you with our best quote we recommend completing our quick quote form so we can contact you to to perform a quick onsite or video home survey. With all of the above information, we can calculate the number of men required, the time needed, and the size and number of vehicles needed.
For the safety of everyone involved, there are specific items we can't move due to health and safety guidelines. These include animals, statues, perishable goods, dangerous materials, drugs, guns, and explosives. Also, super heavy items or anything that could endanger our team or others are off-limits. If you think you might have something on this list, please let us know ahead of time so we can double-check.
Yes. If you live an apartment block then we might need you to arrangre a parking permit to be arranged.
Absolutely! We use only high quality packing supplies like boxes, tape, paper, and bubble wrap . We can drop some off before you move so you can pack some items or we can bring with us when we come to pack your home.
Of course! Just let us know, either before or on moving day where you would like your belongings to go. We're all about making your move into your new place a breeze. Just point, and we'll place!
Yes. We offer both long term and short term storage solutions for personal use or businesses. Whether you need to store documents, desks, filing cabinets, stock or materials we can move it and store it for you.
Yes. Our initial moving quote will include 1 weeks of storage fees. Once you are in storage with us you will receive a separate storage only invoice for the remaining days in the month. After this you will receive an invoice towards the end of each month to pay for the next month in advance.
No. Whilst many companies charge for storage weekly and some charge monthly, we charge daily for storage which means you will only be charged for the number of days you are in storage with us, so you will never pay for any unused storage.
Yes. If you store your belongings with us, they will be covered against fire and theft. However, if you're worried about accidental damages, you can opt for additional insurance to cover that too. Just let us know!
Yes. Simply lets us know by sending us an email and we will arrange it for you. If you would like to add some items then you can bring them to our warehouse yourself or you can ask us to collect from your home. If you would like to remove some items then you can come to our warehouse to collect or you can request to to pick the items from your storage and deliver to you.
Feel free to pop down to our warehouse during our opening hours. If you need assistance to retrieve something then simply send us an email to let us know you need assisted access and we can arrange a moving expert to help you access your items.
This depends on the size of your move and whether you have chosen a full packing service, partial packing service or a fragile packing service. In most cases, we will send our team of packers to your property one day before your moving day to ensure that you are all packed and ready to move.
Yes. We provide a 'Fragiles Only' packing service. Our experienced packers have expertise in handling a diverse range of fragile items, including antiques, paintings, and collectable figurines. They handle these items with the utmost care and use additional protective packaging to ensure safe transit. Glassware is specially wrapped with acid-free paper to prevent any tarnishing.
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